Personalized Delivery FAQs
1. Can I choose the time for my delivery?
Yes, we understand that timing is crucial when it comes to sensitive deliveries. You can schedule your delivery appointment between 10 AM and 7 PM, allowing you to choose a convenient time window that fits your schedule.
2. What types of items are suitable for personalized delivery?
Personalized deliveries are ideal for sensitive or important items such as credit and debit cards, bank official letters, contracts, legal documents, or any other items that require secure handling and timely delivery.
3. Are there additional charges for personalized delivery services?
No, delivery is free of cost. We pride ourselves on providing secure and reliable personalized deliveries without any fees or extra charges.
4. How will I know when my delivery is on its way?
You will receive notifications to keep you updated on the status of your delivery, including when it's dispatched and when it’s nearing your location. We also offer real-time tracking so you can monitor your delivery every step of the way. Or You will receive an SMS notification about your shipment status, keeping you informed about its progress and estimated arrival time.
5. Can I change or reschedule my personalized delivery appointment?
Yes, we offer flexibility! If you need to change or reschedule your delivery, please contact our customer service team as soon as possible. We will do our best to accommodate your new preferred delivery time, subject to availability.
6. What happens if I’m not home when my delivery arrives?
If you're not available at the scheduled time, we can attempt to reschedule the delivery for a more convenient time.
7. Do you deliver to all areas?
We offer delivery all over Kuwait. Contact our customer service team for more information.
8. What is the delivery window for personalized deliveries?
Our personalized deliveries are made within the hours of 10:00 AM to 7:00 PM. During this time, you can choose a specific time slot that works for you, and we’ll make sure your items are delivered safely and securely.
9. How do you ensure the security of my sensitive items?
At Frontline Express, we prioritize the safety and confidentiality of your items. Our delivery team is trained to handle sensitive items with the highest level of care, and we provide secure tracking and attention to all packages.
10. Can I request special instructions for handling my delivery?
Yes, if you have specific instructions for handling or delivering your package, you can contact our customer service team. We are happy to accommodate your requests to ensure your items are treated with the care they deserve.
11. How can I track my delivery?
You can track your personalized delivery using the real-time tracking feature on our website. You’ll receive updates and be able to monitor your delivery’s status up until it reaches you.
12. What is a personalized delivery?
Personalized delivery at Frontline Express means we tailor the delivery service to your specific needs. Whether it's handling sensitive items such as bank cards (debit, credit), official letters, or contracts, or scheduling deliveries at your preferred time.