1. What types of deliveries do you offer?

We offer various delivery options, including same-day, next-day, cash on delivery (COD), and return services for e-commerce packages and gifts. No matter what you’re shipping within Kuwait, we ensure the best delivery experience for your customers.

2. How do you ensure timely deliveries?

Our auto-routing enabled last-mile software ensures the most efficient delivery routes, allowing us to manage deliveries within optimal time windows. This helps us guarantee that your packages arrive on time, every time.

3. Can I schedule a specific delivery time?

Yes! With our flexible delivery options, you can choose a delivery window that fits your schedule. Whether you need a same-day or next-day delivery, we work around your needs to provide a smooth experience.

4. How do you track last-mile deliveries?

Our advanced tracking system keeps you informed every step of the way. You’ll be able to track deliveries in real-time, ensuring visibility and peace of mind throughout the process.

5. Do you offer delivery services for businesses and individual customers?

Yes, we provide last-mile delivery services for both businesses and individual customers. Whether you're sending e-commerce packages or personal gifts, we ensure reliable service for everyone.

6. What areas do you cover for last-mile deliveries?

We offer comprehensive last-mile delivery services throughout Kuwait. Whether you’re in a city or suburban area, we ensure timely and efficient deliveries to all locations.

7. What if the customer is not available at the time of delivery?

If the recipient is unavailable, we’ll attempt to reschedule the delivery at a time that’s more convenient. Alternatively, we can deliver the package to a family member or someone at their home, based on the instructions provided.

8. Do you offer cash on delivery (COD) services?

Yes, we offer cash on delivery (COD) for e-commerce packages. This gives your customers the flexibility to pay in cash at the time of delivery, making the process even more convenient for them.

9. How can I track my last-mile delivery?

You and your customers can track deliveries in real-time via our online tracking system. Stay updated with delivery status, estimated arrival time, and any changes along the way.

10. What happens if there is an issue with the delivery?

If any issues arise during the delivery process, please contact our customer service team immediately. We are committed to resolving any concerns and ensuring that every delivery is completed successfully.

11. Do you provide return services?

Yes, we offer return services for e-commerce packages. If an item needs to be returned, we can manage the pickup and delivery back to the sender in a timely manner.

12. How do you ensure the security of my deliveries?

We prioritize the security of every package. Our drivers are trained to handle each delivery with care, and we provide real-time tracking to ensure your items reach their destination safely and securely.